Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if you're not completely satisfied, we're here to help.

1. Returns for BBQ Sauce and BBQ Rubs:

  • If you are not satisfied with your BBQ sauce or rub, you can return it within 30 days of purchase for a full refund or exchange.

  • To be eligible for a return, the product must be unopened and in its original packaging.

  • Please provide your receipt or proof of purchase.

2. Returns for BBQ Grills:

  • Grills can be returned within 30 days of purchase if they are unused and in the original packaging. A 20% restocking fee will apply unless defective.

  • Returns for grills require a return authorization. Please contact our customer service to initiate this process.

3. Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method.

4. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

  • For exchanges, we will cover the shipping cost for the replacement item.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a replacement or refund at no additional cost.

6. Contact Us:

  • For any questions or to initiate a return, please contact our customer service team at kendale@kendale.ca or 1-888-887-9923.

Thank you for your understanding! We appreciate your business and hope to serve you again soon!

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